Literature review on conflict resolution in the workplace

This definition recognises three basic types of conflict which are goal conflict which arises when the desired outcomes are incompatible between groups, cognitive and affective conflict. It also shows that some avoidant behavior is necessary in order to prevent conflict escalation within the group.

This study could support the notion that if we are not careful, we could create patterned responses towards certain individuals based upon our expectation of how intense a conflict with that individual might be. Employers would be remiss not to have a conflict resolution plan in place.

Conflict management styles scholarly articles

For example, in certain Hispanic cultures, avoiding might reflect a high concern for others rather than a low concern for others as it would be understood in American culture. The articles also offer insight into the effects of goal-sharing and perception in relationships, the effects of silent conflict and conflict style differences across cultures. Section a measures the demographic of the respondents; section b assessed each of the four conflict management strategies. Silent parental conflict: Parents' perspective. Basically, when we expect that a conflict will be intense, the expectation itself will promote negative behaviors which produce negative outcomes. The researchers found their hypothesis to be supported, noting that when an individual anticipates that a conflict will be intense, he typically reports feeling emotionally upset and personally attacked and suffers interference of daily activities. The study also shows that couples are more productive when they pursue shared goals because they are working together.

Longaretti, L. They were then asked to explain what led to the emotional response.

what is conflict pdf

The study consisted of undergraduate students of a private Midwestern U. But recently, it has been generally accepted that conflict is somewhat inevitable and is not always or necessarily bad for an organization.

The emotions most often felt were anger and frustration.

Literature on conflict

Related Papers. This study was prompted by the growing body of research involving cross-cultural communication. For example, there are differences amongst collectivist, Asian cultures. While this study was very small demographically, it does show that overall, silent conflict generally produces negative effects within the family unit. The researchers also used two separate transcripts of dialogue between the fictional characters of Pat and Chris, one including emotional trigger words and the other excluding those same trigger words. In short, there are solid benefits to having a shared sense of direction. Educational Research Quarterly, 29 4 , This happens because through the ritual activity eating, dancing and other customs , we are able to develop new understandings of our relationships with others. It also shows that some avoidant behavior is necessary in order to prevent conflict escalation within the group. This is compounded when the individual is the one who initiates the confrontation. The genders of Pat and Chris were also not identified, in order to keep it neutral for the participants.

One way to help manage conflict in the workplace is by having a solid conflict resolution policy in place that is reviewed and updated regularly as needed. Related Papers. In their second study, the researchers obtained data from undergraduate students, again from two west-coast universities.

Some gender differences were also noted. This was a very small study of 13 participants from the New Zealand area with children ages 5 to 16 years old. Interestingly, for some, the silence was not as much an avoidant behavior as a postponement of the conflict, allowing them time to think and process.

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Literature review on conflict management in the workplace